Can you ship to…
We aim to be able to ship to anywhere in the world and keep the delivery pricing simple. At the moment we are planning to use Royal Mail who have a three tier pricing structure, which affects the shipping prices in the pledges.
We are offering free shipping to the UK, and then adding extra for international shipping. The Royal Mail has a set price for most countries in the world - but not all - Australia for example is more expensive. So if your country is not one we list as shipping to - the most likely outcome is the shipping will be the same additional price as USA/Europe/Canada - but there are a few exceptions.
If you are outside these shipping destinations, just message us and we will let you know costs and find a way to arrange shipping.
Last updated: August 27, 2019 02:32
Are these graphic novels?
No. Whilst Tom and Nimue are known for their wonderful Hopeless, Maine graphic novels, this is a new addition to the world - illustrated fiction.
They are two novella length stories with occasional illustrations from Tom throughout.
Last updated: September 29, 2019 09:37
Current Estimated Shipping Date: December 2019
We are planning to ship all rewards, at the latest by December 2019. On paper, we should actually be able to ship as early as November.
Last Updated At: 09/29/19What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.